Changing Your Mind

If, for any reason, you decide that your device is not suitable for your needs then you can return it to us. You don’t have to give any reason but feedback is always welcome.

Please email cancellations@mindme.care to tell us that you wish to return your device and let us know the device username.

You must return the device within 28 days from the day you received your device and the goods must be returned undamaged and unmarked and in the original box with all of the accessories. Please note that returns which do not conform with this may not be refunded in full, but in this event we will contact you.

We strongly recommend that you use a recorded delivery service and that you retain the tracking number until you have had confirmation from us of receipt.

We will refund your money within 28 days. We’re sorry it takes so long but we need your SIM card account to be closed before we can complete the return. We do not refund the cost of returning the goods.